U.A.I.A.A

Our Members Code of Ethics

 

Members of the Used Auto Inspectors Association of America (U.A.I.A.A) agree to adhere to the following Code of Ethics - which is the automotive service industry’s standard for professional business practices.

 

• I will - perform high quality inspection service at a fair and just price.

• I will - have a sense of personal obligation to each customer.

• I will - promote good will between the motorist and members of the association.

• I will - recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

• I will - furnish or post copies of any completed automotive inspection service.

• I will - notify the customer if appointments or completion promises cannot be kept.

• I will - maintain customer service records for one year or more.

• I will - exercise reasonable care for the customer’s property while in our possession.

• I will - maintain a system for fair settlement of customer’s complaints.

• I will - uphold the high standards of our profession and always seek to correct any and all abuses within the automotive inspection industry.

 

• I DO NOT - perform or offer repairs or estimates on any vehicles being inspected in order to maintain my unbiased opinion.

 

• I MUST BE - State or ASE Master Certified Automotive Technician.

 

 

 

When a vehicle is inspected by a Used Auto Inspectors Association of America (U.A.I.A.A.) member, you can expect the following:

 

• Attentiveness to you, the customer. U.A.I.A.A. members work to earn and keep your satisfaction and trust. This is done by providing a unbiased and professional inspection performed by a trained and experienced automotive technician that meets our requirements.

• UNBIASED, the inspector is held to a strict no repair, service or estimates policy. Their only job is to inspect the vehicle and report the condition the vehicle is in at the time of the inspection. This protects you the customer buying the vehicle and the dealer/private party selling the vehicle - by providing a baseline for the vehicle.

• Accurate Inspections. U.A.I.A.A.  members stay up-to-date with evolving vehicle technology by attending technical automotive training - continued education.

• Adherence to U.A.I.A.A ’s Code of Ethics that outlines professional business practices.